We have an adaptive form that sends out an e-mail on submission. It is part of a flow, the form works as intended when the page is in edit mode, i.e with the "editor.html" in the URL localhost:4502/editor.html/content/formname.html in the author instance. But when we publish the form to localhost:4503/content/formname.html the e-mail is not being sent. It looks like the data binding stops working on the published forms as well. Can you please help?
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Just to give more information about about our current setup we have an Azure instance for Author and Publish, in the Author /editor/html/content/formname.html works, but /content/formname.html does not work. In Publish /content/formname.html does not work. When I say work I mean the e-mail is sent out after I click the "Submit" button on the form.
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Have you configured the mail service on your publish?
The default mail service is required for both notifications and subscriptions.
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They have been configured
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Is the mail server accessible fromnyour publish instance
can you ping the exchange server and verify?
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Please share the error logs and snippet from the browser console.
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Yes, it is accessible and able to send email from the publish instance which is hosted on the same server with different port.
Could it be that the e-mail is working but the Adaptive Forms workflow only works in edit mode?
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This is what is showing on our error log, mostly SSL related.
Level | Date / Time | Message |
---|---|---|
[ERROR] | 2019-09-23 | Failed to validate URL http://www.adobe.com/go/learn_aemforms_install_65: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-23 | Failed to validate URL http://www.adobe.com/go/learn_aemforms_install_65: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-23 | Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace com.adobe.granite.crypto.CryptoException: Cannot convert byte data |
[ERROR] | 2019-09-23 | Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel |
[ERROR] | 2019-09-23 | Failed to validate URL http://www.adobe.com/go/learn_aemforms_install_65: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-23 | Failed to validate URL http://www.adobe.com/go/learn_aemforms_install_65: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-23 | Failed to validate URL http://www.adobe.com/go/marketingcloud_terms_of_use: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-23 | Failed to validate URL http://www.adobe.com/go/marketingcloud_terms_of_use: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-23 | Failed to validate URL http://www.adobe.com/go/marketingcloud_terms_of_use: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-23 | Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace |
[ERROR] | 2019-09-23 | Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel |
[ERROR] | 2019-09-22 | Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace |
[ERROR] | 2019-09-22 | Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel |
[ERROR] | 2019-09-22 | Failed to validate URL https://use.typekit.net/dje4ayd.js: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-22 | Failed to validate URL http://www.adobe.com/go/marketingcloud_privacy: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-22 | Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace |
[ERROR] | 2019-09-22 | Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel |
[ERROR] | 2019-09-22 | Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace |
[ERROR] | 2019-09-22 | Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel |
[ERROR] | 2019-09-22 | Failed to validate URL https://marketing.adobe.com/resources/help/en_US/home/: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-22 | Failed to validate URL http://www.adobe.com/go/learn_aemforms_install_65: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-22 | Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace |
[ERROR] | 2019-09-22 | Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel |
[ERROR] | 2019-09-21 | Failed to validate URL https://marketing.adobe.com/resources/help/en_US/home/: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-21 | Failed to validate URL http://www.adobe.com/go/learn_aemforms_install_65: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-21 | Failed to validate URL http://www.adobe.com/go/marketingcloud_terms_of_use: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-21 | Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace |
[ERROR] | 2019-09-21 | Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel |
[ERROR] | 2019-09-21 | Failed to validate URL http://www.adobe.com/go/marketingcloud_terms_of_use: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-21 | Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace |
[ERROR] | 2019-09-21 | Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel |
[ERROR] | 2019-09-21 | Failed to validate URL https://use.typekit.net/dje4ayd.js: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-21 | Failed to validate URL http://www.adobe.com/go/marketingcloud_privacy: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-21 | Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace |
[ERROR] | 2019-09-21 | Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel |
[ERROR] | 2019-09-21 | Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace |
[ERROR] | 2019-09-21 | Refresh Token not present for: /conf/global/settings/cloudconfigs/fdm/ms-dynamics-odata-cloud-service/jcr:contentcom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel |
[ERROR] | 2019-09-20 | Failed to validate URL https://marketing.adobe.com/resources/help/en_US/home/: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-20 | Failed to validate URL http://www.adobe.com/go/learn_aemforms_install_65: javax.net.ssl.SSLException: Connection resetcom.day.cq.rewriter.linkchecker.impl.LinkCheckerTask |
[ERROR] | 2019-09-20 | Error while decrypting the Refresh Tokencom.adobe.forms.foundation.oauth.model.OAuthConfigSlingModel Stack Trace com.adobe.granite.crypto.CryptoException: Cannot convert byte data |
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is it possible to share a sample package of form with us?
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