Latency in generating PDFs using FormsService along with Reader Extension

[Kosta_Prokopiu]

Hi Team

We are on AEM 6.5.7 and using formsservice alogn with reader extension service to generate PDF, PDFs are getting generated from XDP placed in shared drive within 3 sec but as soon as Reader extension code is added PDF generation time shoots to more than 15 min.

I am referring to code provided in https://experienceleague.adobe.com/docs/experience-manager-learn/forms/document-services/apply-reade...

As soon as code reaches this below line it is stuck in there

doc = service.secureDocument(doc, null, null, reOptions, unlockOptions);

AEM 6.5.7

Forms package 6.0.234

aemfd-client-sdk.6.0.160

environment: Linux

Any pointers, anyone facing the similar issue?

Thanks in advance

[Kosta_Prokopiu]

can your AEM Forms server access the Internet?

[manugupta]

No, its internal to org network. Also want to add- When same code jar execute from Windows Servers there is no issue but it is linux server which is causing trouble.

[#4 · Accepted solution]

@manugupta02Reader Extensions need a certificate (ares) which you have as far as i can tell. In the past I have seen such behaviour when the server applying the REs cannot connect to the Internet to download initial CRLs (Certificate Revocation Lists). Your Windows server might have had a chance to do an initial load or was configured to ignore them. I have not seen this since Adobe LiveCycle and I am not sure how the current AEM Forms OSGi has this implemented. Maybe someone else can advise what to do in that case.