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error when changing password on author

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ayecona
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ayecona
Level 3

04-09-2019

Today we tried to change the admin password on the AUTHOR instance and when trying to login we got this errors below. Please advice.

Regards,

HTTP ERROR 500

Problem accessing /libs/granite/core/content/login.html. Reason:

    Server Error

Caused by:

  1. java.lang.StackOverflowError

at java.base/java.security.AccessController.doPrivileged(Native Method)

at java.base/javax.security.auth.Subject.getSubject(Subject.java:296)

at org.apache.jackrabbit.oak.security.authentication.LoginContextProviderImpl.getSubject(LoginContextProviderImpl.java:93)

at org.apache.jackrabbit.oak.security.authentication.LoginContextProviderImpl.getLoginContext(LoginContextProviderImpl.java:75)

at org.apache.jackrabbit.oak.core.ContentRepositoryImpl.login(ContentRepositoryImpl.java:162)

at org.apache.jackrabbit.oak.spi.security.authentication.AbstractLoginModule$1.run(AbstractLoginModule.java:397)

at org.apache.jackrabbit.oak.spi.security.authentication.AbstractLoginModule$1.run(AbstractLoginModule.java:394)

at java.base/java.security.AccessController.doPrivileged(Native Method)

at java.base/javax.security.auth.Subject.doAs(Subject.java:423)

at org.apache.jackrabbit.oak.spi.security.authentication.AbstractLoginModule.getRoot(AbstractLoginModule.java:394)

at org.apache.jackrabbit.oak.security.authentication.token.TokenLoginModule.getTokenProvider(TokenLoginModule.java:217)

at org.apache.jackrabbit.oak.security.authentication.token.TokenLoginModule.login(TokenLoginModule.java:127)

at org.apache.felix.jaas.boot.ProxyLoginModule.login(ProxyLoginModule.java:52)

at java.base/javax.security.auth.login.LoginContext.invoke(LoginContext.java:726)

at java.base/javax.security.auth.login.LoginContext$4.run(LoginContext.java:665)

at java.base/javax.security.auth.login.LoginContext$4.run(LoginContext.java:663)

at java.base/java.security.AccessController.doPrivileged(Native Method)

at java.base/javax.security.auth.login.LoginContext.invokePriv(LoginContext.java:663)

at java.base/javax.security.auth.login.LoginContext.login(LoginContext.java:574)

at org.apache.jackrabbit.oak.core.ContentRepositoryImpl.login(ContentRepositoryImpl.java:163)

at org.apache.jackrabbit.oak.jcr.repository.RepositoryImpl.login(RepositoryImpl.java:282)

at com.adobe.granite.repository.impl.CRX3RepositoryImpl.login(CRX3RepositoryImpl.java:150)

at com.adobe.granite.repository.impl.CRX3RepositoryImpl.login(CRX3RepositoryImpl.java:241)

at org.apache.sling.jcr.base.AbstractSlingRepository2.login(AbstractSlingRepository2.java:345)

at org.apache.sling.jcr.resource.internal.helper.jcr.JcrProviderStateFactory.createProviderState(JcrProviderStateFactory.java:132)

at org.apache.sling.jcr.resource.internal.helper.jcr.JcrResourceProvider.authenticate(JcrResourceProvider.java:304)

at org.apache.sling.jcr.resource.internal.helper.jcr.JcrResourceProvider.authenticate(JcrResourceProvider.java:76)

at org.apache.sling.resourceresolver.impl.providers.stateful.ProviderManager.authenticate(ProviderManager.java:161)

at org.apache.sling.resourceresolver.impl.providers.stateful.ProviderManager.getOrCreateProvider(ProviderManager.java:87)

at org.apache.sling.resourceresolver.impl.providers.stateful.ProviderManager.authenticateAll(ProviderManager.java:129)

at org.apache.sling.resourceresolver.impl.ResourceResolverImpl.createControl(ResourceResolverImpl.java:142)

at org.apache.sling.resourceresolver.impl.ResourceResolverImpl.<init>(ResourceResolverImpl.java:103)

at org.apache.sling.resourceresolver.impl.ResourceResolverImpl.<init>(ResourceResolverImpl.java:97)

at org.apache.sling.resourceresolver.impl.CommonResourceResolverFactoryImpl.getResourceResolverInternal(CommonResourceResolverFactoryImpl.java:280)

at org.apache.sling.resourceresolver.impl.CommonResourceResolverFactoryImpl.getResourceResolver(CommonResourceResolverFactoryImpl.java:190)

at org.apache.sling.resourceresolver.impl.ResourceResolverFactoryImpl.getResourceResolver(ResourceResolverFactoryImpl.java:98)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:878)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

at org.apache.sling.auth.core.impl.SlingAuthenticator.handleLoginFailure(SlingAuthenticator.java:1009)

at org.apache.sling.auth.core.impl.SlingAuthenticator.getAnonymousResolver(SlingAuthenticator.java:900)

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devarajn
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09-09-2019

Hello Mayank,

We tried and it did not work. We end up reinstalling from scratch.

Thank you very much for all your help.

Devaraj

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09-09-2019

Hi Mayank,

Thank you for the suggestion, we will backup/snapshot as needed.

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Mayank_Gandhi
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09-09-2019

Hi devarajn and ayecona,

I would highly recommend that you take a snapshot of instance or CRX weekly in case you are doing a lot of work at code and infra level. Not only it will act as a restoration point but will also provide you a way to replicate and create new instance quickly.

Regards,

Mayank

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Mayank_Gandhi
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09-09-2019

Hi Devaraj,

Did you try my previous suggestion? Did it help?

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Mayank_Gandhi
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06-09-2019

Let's try this, Create a package from another instance  that includes the /home/users/a/admin (dev, staging, and so on). Download that package and copy it into crx-quickstart/install folder on problematic server and restart the instance.

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06-09-2019

Hi Cal,

Thank you.  I followed the steps you provided unfortunately, this did not fix the issue.

Thanks,

Devaraj

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cal-netsolution
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05-09-2019

Can you try following the steps :

1.Stop you AEM instance

2.Go to ${your-aem-install-folder}/crx-quickstart/repository/index. Cut all the indexes available under index folder and paste it somewhere in your system.

So the index folder should be empty

3. Re-start your AEM and check now

We faced this kind of HTTP 500 issue not for login, but in other cases as well, so then we used to removed the indexex and restart the instance. Hope it works once you perform these steps

Best,

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05-09-2019

We are using JDK 11.0.4.

AEM server is starting fine but unable to login, not even providing the login prompt. There should be a way to reset the admin password back to default right?

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Mayank_Gandhi
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05-09-2019

I tried this on my local and it seems to be working fine. The steps you tried are the recommended one, difficult to say what has gone based on the error stack. What's the JDK being used?

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04-09-2019

Here is the process I followed to change the default admin password:

1. Log in to AEM author

2. Tools --> Security -->Users - Selected Admin user and clicked on Change Password

1827486_pastedImage_1.png

We are using AEM version 6.5 with Service Pack 1

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Mayank_Gandhi
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04-09-2019

Can you share the steps you performed to update the password and AEM version along with aemfd package that is deployed on the server?

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04-09-2019

No cannot access system console, when I try to access system console it redirects back to the same URL.

I tried this https://Serevrname/system/console

HTTP ERROR 500

Problem accessing /libs/granite/core/content/login.html. Reason:

    Server Error

Caused by:

java.lang.StackOverflowError at java.base/java.security.AccessController.doPrivileged(Native Method) at java.base/javax.security.auth.Subject.getSubject(Subject.java:296) at org.apache.jackrabbit.oak.security.authentication.LoginContextProviderImpl.getSubject(LoginContextProviderImpl.java:93) at org.apache.jackrabbit.oak.security.authentication.LoginContextProviderImpl.getLoginContext(LoginContextProviderImpl.java:75) at org.apache.jackrabbit.oak.core.ContentRepositoryImpl.login(ContentRepositoryImpl.java:162) at org.apache.jackrabbit.oak.spi.security.authentication.AbstractLoginModule$1.run(AbstractLoginModule.java:397) at org.apache.jackrabbit.oak.spi.security.authentication.AbstractLoginModule$1.run(AbstractLoginModule.java:394) at java.base/java.security.AccessController.doPrivileged(Native Method)

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Mayank_Gandhi
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04-09-2019

Can you access /system/console?

Are there any unresolved bundles/bundles that are not active? Please access the URL after clearing browser cookies.

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ayecona
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04-09-2019

yes ther server was restarted

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Mayank_Gandhi
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04-09-2019

Hi,

Have you restarted the server after password change?

Regards,

Mayank