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editing a footer in Adobe Acrobat Pro XI causes program to freeze

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shannond6529157
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shannond6529157
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shannond6529157
Level 1

08-11-2017

I can add a footer with no problem but when I try to edit the footer the program freezes and is non-responsive. It needs to be restarted to get back into the document. I called Adobe and then told me that they are not supporting this software through phone or chat. Any assistance is appreciated.