We run AEM Forms 6.4 on Windows / JBoss / SQL Server. When AEM Forms starts, it caches right-management-related information from the database. Because our database is very big, this process creates huge load on the SQL server disk. Following Adobe's advice, we disabled RM caching as follows:
- In the AEM Forms web UI, navigate to Home > Services > Document Security > Configuration > Manual Configuration.
- Export the current configuration to file.
- Edit the line <entry key="DisableRMCaching" value="false"/>, replace false with true.
- Import the configuration.
- Restart JBoss service.
This seems to have worked (no more heavy DB queries when AEM Forms starts), but also resulted in an unexpected side effect. We have an inhouse-developed External Authorizer deployed to AEM Forms, and as soon as we disable the RM cache, it stops working:
- If I navigate to Home > Services > Applications and Services > Service Management in the AEM Forms web UI, the External Authoriser service does show as "Running", but
- If I navigate to Home > Services > Document Security > Search My Policies > Policy Detail > Edit Policy to edit any policy, the External Authorization Providers section does not appear on the screen, and
- When I try to secure a PDF document with a policy that was previously set up to use my External Authorizer, that fails, and the following error gets logged to server.log: java.lang.Exception: Service does not exist ! Invalid service name ApsExternalAuthorizer.
I'd really appreciate any help on this.
Thank you,
Andrew
