AEM Forms 6.5 Form Server Reader Extensions NOT attaching files

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kdenso01

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kdenso01

kdenso01

12-01-2021

I'm working with a US government  entity that has AEM Forms 6.5 JEE, have worked with them since AEM forms 6.2 JEE.  We have been trying without any resolution to figure out what the heck is going on with Reader Extensions at the server level.  Each time we upgrade we try reader extensions after a fresh upgrade, we're not able to attach files to our PDF's.

 

We still are running an old server that has reader extensions but we're getting demerits.  Basically we're being told tough figure it out.   We can't decommission 6.2 until we get this working on 6.5 and We've gotten very little help from anyone in support.  in fact, we kept asking and absolutely nothing. 

 

Basically anyone at adobe needs to contact me and  help me figure out what the heck is going on because they will start to refuse to renew the license if nothing is done.  (I will give you my work email address which is .gov, I don't want to put that out here)  Support has not be entirely helpful, trying to find who our contact is in DC has been laughable.

 

Where the heck do we turn for this because some higher ups are ready to throw in the towel and move to something else.

 

 

*** thankful to @GirishBedekar  because we now have a solution  please read this thread for it...thank you again!!***

Accepted Solutions (1)

Accepted Solutions (1)

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GirishBedekar

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GirishBedekar

GirishBedekar

12-01-2021

Send me your contact details

Privately I will contact you

Answers (2)

Answers (2)

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Mayank_Gandhi

Employee

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Mayank_Gandhi

Employee

Mayank_Gandhi
Employee

12-01-2021

@kdenso01 What's the ticket no. for the reported issue? 

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GirishBedekar

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GirishBedekar

GirishBedekar

12-01-2021

Suggest you contact Adobe support as it could very well be a known issue with that particular version