admin ui- application management page is not working

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funal

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funal

funal

30-11-2020

hello all,

We are getting below error when we navigate to admin ui>services>application and services>application management page. It started to give error while we were deploying forms. How can we fix the page? 

 

i have read somewhere that there may be a problematic application causing this error. if thats the case, how can i idetify it?

thanks in advance.

 

aem.png

 

these are the logs of the day the problem occured. all the traces are not included cause there is a character limit.

 

16:21:45,987 WARN [com.adobe.livecycle.design.service.DesigntimeServiceImpl] (default task-30) Error Acting against Cache for unlocking Deploy Lock: Attempting to unlock <DLockService@27b2bc6f named /root/Global_DeployLockMonitorCache destroyed=false grantorId=[LockGrantorId: lockGrantorMember=*********(server1:4296:loner):56369:6624a069:server1, lockGrantorVersion=1, lockGrantorSerialNumber=5] grantor=<DLockGrantor@2122f256 state=READY name=/root/Global_DeployLockMonitorCache version=1>> : LockEntryKey , but this thread does not own the lock. DLockToken@69e6b22e, name: LockEntryKey, thread: <null>, recursion: 0, leaseExpireTime: -1, leaseId: -1, ignoreForRecovery: false, lesseeThread: null, usageCount: 0, currentTime: 1604928105987
16:21:46,030 WARN [com.adobe.livecycle.design.service.DesigntimeServiceImpl] (default task-16) Error Acting against Cache for unlocking Deploy Lock: Attempting to unlock <DLockService@27b2bc6f named /root/Global_DeployLockMonitorCache destroyed=false grantorId=[LockGrantorId: lockGrantorMember=*********(server1:4296:loner):56369:6624a069:server1, lockGrantorVersion=1, lockGrantorSerialNumber=5] grantor=<DLockGrantor@2122f256 state=READY name=/root/Global_DeployLockMonitorCache version=1>> : LockEntryKey , but this thread does not own the lock. DLockToken@69e6b22e, name: LockEntryKey, thread: <null>, recursion: 0, leaseExpireTime: -1, leaseId: -1, ignoreForRecovery: false, lesseeThread: null, usageCount: 0, currentTime: 1604928106030
16:21:46,297 SEVERE [com.adobe.idp.Document] (sling-default-2-syncApplications) Failed to resolve the "globalDocumentStorageRootDir" property via DataManager.java.lang.NoClassDefFoundError: com/adobe/jmx/JmxPortability
16:21:46,299 INFO [com.adobe.idp.Document] (sling-default-2-syncApplications) Value not found for param globalDocumentStorageRootDir, returning default
16:21:46,299 ERROR [com.adobe.idp.applicationmanager.application.impl.ApplicationStoreImpl] (default task-16) ApplicationStoreImpl:create:application exists:956:EFRM-136-019_1: version :1.0
16:21:46,300 ERROR [com.adobe.idp.applicationmanager.application.impl.ApplicationStoreImpl] (default task-16) ApplicationStoreImpl:create:ExceptionEFRM-136-019_1 : version : 1.0 : has already been created. only updates to the application are supported after they are created
16:21:46,300 ERROR [com.adobe.idp.applicationmanager.service.ApplicationManagerService] (default task-16) ApplicationManagerService:importApplication():DSCException:com.adobe.idp.applicationmanager.application.DuplicateApplicationException: EFRM-136-019_1 : version : 1.0 : has already been created. only updates to the application are supported after they are created
16:21:46,314 INFO [com.adobe.idp.Document] (sling-default-2-syncApplications) Initialized DocumentFileBackend with root dir C:\Adobe\Adobe_Experience_Manager_Forms\jboss\bin
16:21:46,316 INFO [com.adobe.idp.Document] (sling-default-2-syncApplications) The global document storage is under:
16:21:46,369 ERROR [com.adobe.idp.applicationmanager.service.ApplicationManagerService] (default task-16) ApplicationManagerService:importApplication():archive cleanup exception:990:null
16:21:46,382 WARN [com.adobe.livecycle.design.service.DesigntimeServiceImpl] (default task-16) Error Acting against Cache for unlocking Deploy Lock: Attempting to unlock <DLockService@27b2bc6f named /root/Global_DeployLockMonitorCache destroyed=false grantorId=[LockGrantorId: lockGrantorMember=*********(server1:4296:loner):56369:6624a069:server1, lockGrantorVersion=1, lockGrantorSerialNumber=5] grantor=<DLockGrantor@2122f256 state=READY name=/root/Global_DeployLockMonitorCache version=1>> : LockEntryKey , but this thread does not own the lock. DLockToken@69e6b22e, name: LockEntryKey, thread: <null>, recursion: 0, leaseExpireTime: -1, leaseId: -1, ignoreForRecovery: false, lesseeThread: null, usageCount: 0, currentTime: 1604928106381
16:21:46,408 ERROR [com.adobe.idp.applicationmanager.service.ApplicationManagerService] (default task-30) ApplicationManagerService:importApplication():com.adobe.idp.applicationmanager.application.DuplicateApplicationException: EFRM-136-019_1
16:21:46,415 WARN [com.adobe.livecycle.design.service.DesigntimeServiceImpl] (default task-30) Error Acting against Cache for unlocking Deploy Lock: Attempting to unlock <DLockService@27b2bc6f named /root/Global_DeployLockMonitorCache destroyed=false grantorId=[LockGrantorId: lockGrantorMember=*********(server1:4296:loner):56369:6624a069:server1, lockGrantorVersion=1, lockGrantorSerialNumber=5] grantor=<DLockGrantor@2122f256 state=READY name=/root/Global_DeployLockMonitorCache version=1>> : LockEntryKey , but this thread does not own the lock. DLockToken@69e6b22e, name: LockEntryKey, thread: <null>, recursion: 0, leaseExpireTime: -1, leaseId: -1, ignoreForRecovery: false, lesseeThread: null, usageCount: 0, currentTime: 1604928106415
16:21:46,599 ERROR [com.adobe.idp.dsc.registry.service.impl.ServiceRegistryImpl] (default task-16) ServiceRegistryImpl:createConfiguration(EFRM-136-021_1/NewProcess1, 1.0):DSCException(Service: EFRM-136-021_1/NewProcess1 already exists): ALC-DSC-015-000: com.adobe.idp.dsc.registry.service.DuplicateServiceException: Service: EFRM-136-021_1/NewProcess1 already exists
at com.adobe.idp.dsc.registry.service.impl.ServiceRegistryImpl$1.doInTransaction(ServiceRegistryImpl.java:195) [adobe-dscf.jar:6.5.0.0.20190329.336802]
at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionCMTAdapterBean.execute(EjbTransactionCMTAdapterBean.java:357) [adobe-dscf.jar:6.5.0.0.20190329.336802]
at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionCMTAdapterBean.doRequiresNew(EjbTransactionCMTAdapterBean.java:299) [adobe-dscf.jar:6.5.0.0.20190329.336802]
at sun.reflect.GeneratedMethodAccessor81.invoke(Unknown Source) [:1.8.0_181]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [rt.jar:1.8.0_181]
at java.lang.reflect.Method.invoke(Method.java:498) [rt.jar:1.8.0_181]
at org.jboss.as.ee.component.ManagedReferenceMethodInterceptor.processInvocation(ManagedReferenceMethodInterceptor.java:52)
................eployment.GlobalRequestControllerHandler.handleRequest(GlobalRequestControllerHandler.java:68)
at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
at io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:292)
at io.undertow.servlet.handlers.ServletInitialHandler.access$100(ServletInitialHandler.java:81)
at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:138)
at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:135)
at io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:48)
at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43)
at org.wildfly.extension.undertow.security.SecurityContextThreadSetupAction.lambda$create$0(SecurityContextThreadSetupAction.java:105)
at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1501)
at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1501)
at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1501)
at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1501)
at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:272)
at io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:81)
at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:104)
at io.undertow.server.Connectors.executeRootHandler(Connectors.java:330)
at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:812)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [rt.jar:1.8.0_181]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [rt.jar:1.8.0_181]
at java.lang.Thread.run(Thread.java:748) [rt.jar:1.8.0_181]

16:21:47,405 ERROR [com.adobe.idp.applicationmanager.application.tlo.impl.OrchestrationTLOHandler] (default task-16) create:Registry exception in orchestration handler Service: EFRM-136-021_1/NewProcess1 already exists
16:21:47,599 ERROR [com.adobe.idp.applicationmanager.application.impl.ApplicationRegistryImpl] (default task-16) ApplicationServiceStoreImpl:create:POFException:Internal error.
16:21:47,605 ERROR [com.adobe.idp.applicationmanager.service.ApplicationManagerService] (default task-16) ApplicationManagerService:importApplication():DSCException:com.adobe.idp.dsc.registry.service.DuplicateServiceException: Service: EFRM-136-021_1/NewProcess1 already exists
16:21:47,648 SEVERE [com.adobe.idp.dsc.management.impl.ArchiveStoreImpl] (default task-30) ArchiveStoreImpl:getArchive:archive: 991 not found
16:21:47,656 ERROR [com.adobe.idp.applicationmanager.application.impl.ApplicationStoreImpl] (default task-30) ApplicationStoreImpl:createApplicationFromBOI:ExceptionArchive 991 not found
16:21:47,656 ERROR [com.adobe.idp.applicationmanager.service.ApplicationManagerService] (default task-30) ApplicationManagerService:importApplication():DSCException:com.adobe.idp.dsc.management.ArchiveNotFoundException: Archive 991 not found
16:21:47,717 SEVERE [com.adobe.idp.dsc.management.impl.ArchiveStoreImpl] (default task-30) ArchiveStoreImpl:getArchive:archive: 991 not found
16:21:47,718 ERROR [com.adobe.idp.applicationmanager.application.impl.ApplicationStoreImpl] (default task-30) ApplicationStoreImpl:createApplicationFromBOI:ExceptionArchive 991 not found
16:21:47,719 ERROR [com.adobe.idp.applicationmanager.service.ApplicationManagerService] (default task-30) ApplicationManagerService:importApplication():archive cleanup exception:992:com.adobe.idp.dsc.management.ArchiveNotFoundException: Archive 991 not found
16:21:47,727 WARN [com.adobe.livecycle.design.service.DesigntimeServiceImpl] (default task-30) Error Acting against Cache for unlocking Deploy Lock: Attempting to unlock <DLockService@27b2bc6f named /root/Global_DeployLockMonitorCache destroyed=false grantorId=[LockGrantorId: lockGrantorMember=*********(server1:4296:loner):56369:6624a069:server1, lockGrantorVersion=1, lockGrantorSerialNumber=5] grantor=<DLockGrantor@2122f256 state=READY name=/root/Global_DeployLockMonitorCache version=1>> : LockEntryKey , but this thread does not own the lock. DLockToken@69e6b22e, name: LockEntryKey, thread: <null>, recursion: 0, leaseExpireTime: -1, leaseId: -1, ignoreForRecovery: false, lesseeThread: null, usageCount: 0, currentTime: 1604928107727
16:21:47,730 SEVERE [com.adobe.idp.dsc.management.impl.ArchiveStoreImpl] (default task-16) ArchiveStoreImpl:getArchive:archive: 991 not found
16:21:47,743 ERROR [com.adobe.idp.applicationmanager.application.impl.ApplicationStoreImpl] (default task-16) ApplicationStoreImpl:createApplicationFromBOI:ExceptionArchive 991 not found
16:21:47,743 ERROR [com.adobe.idp.applicationmanager.service.ApplicationManagerService] (default task-16) ApplicationManagerService:importApplication():archive cleanup exception:991:com.adobe.idp.dsc.management.ArchiveNotFoundException: Archive 991 not found
16:21:47,763 WARN [com.adobe.livecycle.design.service.DesigntimeServiceImpl] (default task-16) Error Acting against Cache for unlocking Deploy Lock: Attempting to unlock <DLockService@27b2bc6f named /root/Global_DeployLockMonitorCache destroyed=false grantorId=[LockGrantorId: lockGrantorMember=*********(server1:4296:loner):56369:6624a069:server1, lockGrantorVersion=1, lockGrantorSerialNumber=5] grantor=<DLockGrantor@2122f256 state=READY name=/root/Global_DeployLockMonitorCache version=1>> : LockEntryKey , but this thread does not own the lock. DLockToken@69e6b22e, name: LockEntryKey, thread: <null>, recursion: 0, leaseExpireTime: -1, leaseId: -1, ignoreForRecovery: false, lesseeThread: null, usageCount: 0, currentTime: 1604928107763
16:21:47,797 ERROR [org.jboss.as.ejb3.invocation] (default task-30) WFLYEJB0034: EJB Invocation failed on component adobe_POFObjectManagerLocalEJB for method public abstract com.adobe.pof.GenericObject com.adobe.pof.omapi.POFObjectManagerLocal.writeObject(com.adobe.pof.GenericObject,com.adobe.idp.Context) throws com.adobe.pof.POFException: javax.ejb.EJBTransactionRolledbackException: Cannot insert duplicate key row in object 'dbo.tb_rep_lock' with unique index 'ix_134'. The duplicate key value is (2d71e5b2-c064-43f2-9ad0-00d7d4f91938, 3105497d-326b-4d92-8e23-900b374aa2ed, DEF7FCF8-F502-1038-9061-00000A9028A4).
at org.jboss.as.ejb3.tx.CMTTxInterceptor.handleInCallerTx(CMTTxInterceptor.java:160) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.as.ejb3.tx.CMTTxInterceptor.invokeInCallerTx(CMTTxInterceptor.java:257) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.as.ejb3.tx.CMTTxInterceptor.required(CMTTxInterceptor.java:334) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.as.ejb3.tx.CMTTxInterceptor.processInvocation(CMTTxInterceptor.java:240) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.invocation.InterceptorContext$Invocation.proceed(InterceptorContext.java:509)
at org.jboss.weld.ejb.AbstractEJBRequestScopeActivationInterceptor.aroundInvoke(AbstractEJBRequestScopeActivationInterceptor.java:64) [weld-core-impl-2.4.7.Final-redhat-1.jar:2.4.7.Final-redhat-1]
at org.jboss.as.weld.ejb.EjbRequestScopeActivationInterceptor.processInvocation(EjbRequestScopeActivationInterceptor.java:89)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.as.ejb3.component.interceptors.CurrentInvocationContextInterceptor.processInvocation(CurrentInvocationContextInterceptor.java:41) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.as.ejb3.component.invocationmetrics.WaitTimeInterceptor.processInvocation(WaitTimeInterceptor.java:47) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.as.ejb3.security.SecurityContextInterceptor.processInvocation(SecurityContextInterceptor.java:100) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.as.ejb3.deployment.processors.StartupAwaitInterceptor.processInvocation(StartupAwaitInterceptor.java:22) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.as.ejb3.component.interceptors.ShutDownInterceptorFactory$1.processInvocation(ShutDownInterceptorFactory.java:64) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.as.ejb3.component.interceptors.LoggingInterceptor.processInvocation(LoggingInterceptor.java:67) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.as.ejb3.component.interceptors.EjbExceptionTransformingInterceptorFactories$2.processInvocation(EjbExceptionTransformingInterceptorFactories.java:108) [wildfly-ejb3-7.1.4.GA-redhat-1.jar:7.1.4.GA-redhat-1]
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.as.ee.component.NamespaceContextInterceptor.processInvocation(NamespaceContextInterceptor.java:50)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.invocation.ContextClassLoaderInterceptor.processInvocation(ContextClassLoaderInterceptor.java:60)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.invocation.InterceptorContext.run(InterceptorContext.java:438)
at org.wildfly.security.manager.WildFlySecurityManager.doChecked(WildFlySecurityManager.java:609) [wildfly-elytron-1.1.10.Final-redhat-1.jar:1.1.10.Final-redhat-1]
at org.jboss.invocation.AccessCheckingInterceptor.processInvocation(AccessCheckingInterceptor.java:57)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:422)
at org.jboss.invocation.......................
org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1501)
at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1501)
at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:272)
at io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:81)
at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:104)
at io.undertow.server.Connectors.executeRootHandler(Connectors.java:330)
at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:812)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [rt.jar:1.8.0_181]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [rt.jar:1.8.0_181]
at java.lang.Thread.run(Thread.java:748) [rt.jar:1.8.0_181]
Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: Cannot insert duplicate key row in object 'dbo.tb_rep_lock' with unique index 'ix_134'. The duplicate key value is (2d71e5b2-c064-43f2-9ad0-00d7d4f91938, 3105497d-326b-4d92-8e23-900b374aa2ed, DEF7FCF8-F502-1038-9061-00000A9028A4).

Accepted Solutions (1)

Accepted Solutions (1)

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funal

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funal

funal

06-12-2020

hello to all,

i would like to inform you that we solved the issue. One applicaiton was duplicated. With the help of the queries we deleted them from database. Everything is fine now.

 

Answers (1)

Answers (1)

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Kosta_Prokopiu

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Kosta_Prokopiu

Kosta_Prokopiu

30-11-2020

You seem to have a problem in the database caused by some probably failed deployment or so. The application that seems to be involved has a process called "NewProcess1" - you can see that in the logs. Could it be that the application is called EFRM-136-021_1? Somehow there was an attempt to create an existing application and process - normally that would only allow updating the existing application. I have no idea how you got into that situation. Did you try to connect with the Workbench? Does it still work or does it fail on check-in and deployment?

Have you restarted your server to see if the problem goes away?

This looks serious - if I were you I would contact Adobe support - maybe they can hep you with it.