Unable to process image

[#1]

Hello everyone! I am trying to upload images but the workflow is stuck in processing.

A notification was received. Have anyone of you encountered this?

[#2 · Accepted solution]

@0424 

As the notification says there's an error in Smart Tags process, please check/ share the logs for the error.You can validate the smart tagging config through JMX console: https://experienceleague.adobe.com/docs/experience-manager-64/assets/managing/config-smart-tagging.h...

Please ensure that smart tagging is configured as described here:

https://experienceleague.adobe.com/docs/experience-manager-64/assets/managing/config-smart-tagging.h...

You can refer to the solution mentioned, in case you get the same error as this post: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/aem-6-4-smart-tags-unable-...

[#3]

Can you please try the following steps:

1. Look for any running workflow instances here: <host:port>/libs/cq/workflow/admin/console/content/instances.html

2. If there are any entries, terminate them.

3. Try uploading the asset again.

4. If the issue still persist, try disabling "Smart Tags" workflow from here: <host:port>/libs/cq/workflow/admin/console/content/models.html