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SOLVED

Not able to view Thumbnail rendition(638x638) for few dam video assets

sankarr26533925
Level 3
Level 3

Hi All,

We are creating the thumbnail rendition(638x638) for video asset using asset.addrendition(name, inputstream, mimetype) dam API.

External image will be read and add it as rendition for video asset. For few video assets, we can able to view this thumbnail by double clicking the rendition and open it in different tab.

For few video assets, we can't able to view it by double clicking that rendition. No error is appeared in the logs

Please provide your inputs to find the solution for this issue.

Thanks in advance !!

1 Accepted Solution
ashu4pma
Correct answer by
Level 4
Level 4

Please help us with following:

Are you using touch UI or classic one?

Videos for which you don't see thumbnails, does it have some other auto generated thumbnails? If yes, share the same.

View solution in original post

2 Replies
aanchalmaheshwa
Level 2
Level 2

Hi,

Is the mimetype of these particular videos different from the ones for which you can view the thumbnail ?

Thanks,

Aanchal

ashu4pma
Correct answer by
Level 4
Level 4

Please help us with following:

Are you using touch UI or classic one?

Videos for which you don't see thumbnails, does it have some other auto generated thumbnails? If yes, share the same.

View solution in original post