Emails from Adobe are not received when I try creating a new user or resetting passwords

[danielwise74]

To whom it may concern,

When I try adding a new user or try resetting a user's password, the emails from Adobe are never received by the user. Can you please assist with this issue?

Warm regards,

Daniel Wise

Your Friendly Neighbourhood Web Production Manager

60 Bloor Street W, Suite 1100

Toronto, ON, M4W 3B8

Tel: 416-922-2333 Ext. 12223

holtrenfrew.com

[diksha_mishra]

@danielwise74 please raise a support ticket, as this issue seems specific to your account. Also, make sure the added uer id/email is a valid one. 

You can run a quick test by adding a test email and see if the email reaches your inbox.

https://experienceleague.adobe.com/docs/dynamic-media-classic/using/intro/support.html?lang=en 

[Vikram_Gaur_ · Accepted solution]

Hi Daniel,

Welcome to Adobe Community !!

Password reset email are sent from s7support@adobe.com, could you please check your "Spam" or "Junk" folder (on your mail box)?

Also, please check with your IT team, whether those email are blocked or delete by Network Security or Firewall.

Thanks,
Vikram Gaur

[Kishore_Reddy]

It's worth checking span and junk folders. Otherwise, the email exchange of your enterprise must be blocking automated emails sent from adobe, specifically s7support@adobe.com