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New and Repeat Visitor issue

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subiajrs
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subiajrs
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10-07-2019

We created 2 segments visit number (Please find the attached screenshot :NewRepeat_issue2_2.PNG ) and  New- Repeat Comparison ( Please find the attached screenshot :NewRepeat_issue2_!.PNG) .

We would like to know the reason why the segment "New-repeat Comparison" is having values for visits and unique visitors . According to our  understanding there will not be any visits having a visitor as both new and repeat.

We checked the same segment by using visit number and we are getting zero visits and unique vistors as expected . Kindly let us know why the other segment("New-repeat Comparison") is having  values .

Note:We implemented New and Repeat visitor using Adobe Plugin

   s.prop9=s.getNewRepeat(30);

  s.eVar9= s.getNewRepeat(30);

s.getNewRepeat=new Function("d","cn",""

+"var s=this,e=new Date(),cval,sval,ct=e.getTime();d=d?d:30;cn=cn?cn:"

+"'s_nr';e.setTime(ct+d*24*60*60*1000);cval=s.c_r(cn);if(cval.length="

+"=0){s.c_w(cn,ct+'-New',e);return'New';}sval=s.split(cval,'-');if(ct"

+"-sval[0]<30*60*1000&&sval[1]=='New'){s.c_w(cn,ct+'-New',e);return'N"

+"ew';}else{s.c_w(cn,ct+'-Repeat',e);return'Repeat';}");

We havent done any custom implementation for this . So kindly help us to find where we have to make changes for getting the values as expected.

NewRepeat_issue2_!.PNGNewRepeat_issue2_2.PNG

Kindly help me to understand why the Adobe plugin is giving wrong value.