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Customer Care Office Hours: Adobe Experience Cloud - Single Sign On


Level 10

Community Members: Please use this as the official discussion for all items related to the Customer Care Office Hours session that took place on February 7th, 2018.

Session Info

This session is for anyone looking to implement Single Sign On for the the Adobe Experience Cloud.

In this session, you will learn about:

  • What is Single Sign On (SSO)
  • How does it work
  • How to set it up
  • Common issues


Kerry Nelson - Global Lead Platform Support, Customer Care


See attachment near the bottom of the post.



Types of IDs found within the Adobe Cloud:

  • Adobe ID
  • Enterprise ID
  • Federated ID

Ownership of ID

  • User
  • Company
  • Company

Authenticated By:

  • Adobe
  • Adobe
  • Third-party Identity provider


To successfully setup SSO, an IT admin will need the following:

  • An understanding of SAML 2.0
  • An Identity Provider (IDP) that supports SAML 2.0
    • IDP Certificate
    • IDP Login URL
    • IDP Binding: HTTP-POST or HTTP-Redirect
  • Assertion consumer service URL
  • Access to your DNS configuration for the domain claim process

Directory Trusting - Share the same domain with multiple Adobe Cloud accounts.

Troubleshooting Basics:

  • Read SAML logs
  • Where to find event logs


If you have any questions about this session or SSO in general, please post below and we'll do our best to answer.

If you have ideas for future sessions or you'd like to present in a future community lead session, please contact Jantzen.Belliston

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