Updating payment information

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Dana_PC

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Dana_PC

Dana_PC

15-10-2015

I got a notice that I needed to update my cloud payment information but for the life of me I can't figure out where to go and how to do it?  

Any thoughts?

Dana

Accepted Solutions (1)

Accepted Solutions (1)

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Nikhil_Bisne

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Nikhil_Bisne

Nikhil_Bisne

15-10-2015

There are multiple reasons why this could happen. I'd recommend having a specialist take a look it. Either post your query on our forums or Contact Support.

 

Thanks

Nikhil

Answers (3)

Answers (3)

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Dana_PC

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Dana_PC

Dana_PC

15-10-2015

I went to manage your payments.  All the information was correct the account that I use has money in it.  I don't get it?  The first message appeared when I attempted to download an update that was informed was ready.

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Nikhil_Bisne

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Nikhil_Bisne

Nikhil_Bisne

15-10-2015

See if this doc helps : Manage your membership and payments | Creative Cloud .

 

Thanks

Nikhil

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Rahsing

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Rahsing

Rahsing

15-10-2015

Hi Dana,

Apologies for the inconvenience.

Could you specify which solution you are referring to here?

Kind Regards

Rahul