Share segment from ACS to AT using ECID

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kaspera36892090

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kaspera36892090

kaspera36892090

05-08-2019

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I'm sharing a segment from Adobe Campaign Standard to Adobe Target Standard, using 'recipient - visitor id', and NOT declared id. My problem is that the activity in Target have no visitors who enters the activity. This can obviously be caused by the visitors/profiles in Campaign not having an ECID and thereby cannot be identified by Target. However, the segment has a population of more than 70K and some of them should already have clicked and email and thereby be assigned an ECID.

In my debugging quest, I'm getting some mixed messages in regards to whether or not this should be possible. Some are saying this is only possible if you're licensed for AAM (which we don't have) - however, the KB doesn't indicate this ( About Campaign-Audience Manager or People core service integration ). Others says it can only be done using Declared ID - which the KB doesn't indicate either.

Can someone help clarify for me whether or not I'm trying to do something that the system are not supporting?

Thanks,

Kasper

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settytb1

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settytb1

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settytb1
Employee

05-08-2019

Hi Kaspera,

To check the segment population have you gone to Audience Library and seen data there? I would suggest you make a ticket with Customer Care, we really need to validate that the campaign to experience cloud integration is setup properly and we'll need information like org ID etc. 

Thanks,

Seth