Not all traits referenced - Experience cloud segment

[vinodh_dinakar2]

Hi All,

I am trying to create an audience in the audience library. when I use certain evars to create the audience, it works properly but not for some. for certain evars, I get the following error message

"Not all traits referenced exist. The following traits are missing: xxxxxxxxxx"

The report suite in question is enabled for experience cloud. What could be the reason?

Vinodh

[Rachit_sachdev_01 · Accepted solution]

Hi Vinodh,

This is an intermittent issue due to the current design of the Audience library UI. There are Asynchronous calls happening backend with "Create_Trait" and "Fetch_segment_size" requests in any random order.

Fix for now is to keep trying to add filter one by one, add next filter only when you don't see the "failed to fetch_segment_size" error upon adding a filter to the audience. If it gives you the "failed to fetch_segment_size" error, try again. Keep on adding filters one by one, till they all have been added, finally save the audience.

I understand that it is a bad experience indeed, however the permanent fix for it will be a big design change which has been reported to the engineering team and is under maintenance by the Product Team further.

Regards,

Rachit