Not all traits referenced - Experience cloud segment



Hi All,

I am trying to create an audience in the audience library. when I use certain evars to create the audience, it works properly but not for some. for certain evars, I get the following error message

"Not all traits referenced exist. The following traits are missing: xxxxxxxxxx"

The report suite in question is enabled for experience cloud. What could be the reason?


Accepted Solutions (1)

Accepted Solutions (1)




Hi Vinodh,

This is an intermittent issue due to the current design of the Audience library UI. There are Asynchronous calls happening backend with "Create_Trait" and "Fetch_segment_size" requests in any random order.

Fix for now is to keep trying to add filter one by one, add next filter only when you don't see the "failed to fetch_segment_size" error upon adding a filter to the audience. If it gives you the "failed to fetch_segment_size" error, try again. Keep on adding filters one by one, till they all have been added, finally save the audience.

I understand that it is a bad experience indeed, however the permanent fix for it will be a big design change which has been reported to the engineering team and is under maintenance by the Product Team further.



Answers (0)