Hi Tacia,
in the meantime I have contacted Client Care and they told me, that within the Visitor ID Service customer ID are not case sensitive! See transcript below. (Reference 160629-000235)
As this has a big impact on our integratio, could you please check this again?
Thanks, Michael
[08:35:45 AM] Michael Schubert: example: // Single ID with a single authentication state
visitor.setCustomerIDs({
"userid":{
"id":"67312378756723456",
"authState":Visitor.AuthState.AUTHENTICATED
}
});
[08:36:46 AM] Michael Schubert: the question belongs to userid.id
[08:41:54 AM] Upasana Jaglan: I just checked on it & they are not case sensitive.
[08:42:14 AM] Upasana Jaglan: uppercase & lowercase will be treated as same.
[08:42:43 AM] Michael Schubert: ok, great ... this means visitor.setCustomerIDs({
"userid":{
"id":"aaa6731"
}
});
[08:42:53 AM] Michael Schubert: is equal to visitor.setCustomerIDs({
"userid":{
"id":"AAA6731"
}
});
[08:43:04 AM] Upasana Jaglan: Yes, they wil be treated same.