Marketing Cloud SSO

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mikem55446

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mikem55446

mikem55446

17-11-2016

Has anyone successfully implemented Marketing Cloud SSO in their organization. I have claimed my domain and validated my dns entry. It has been 3 weeks still waiting for Adobe to validate my session

Accepted Solutions (1)

Accepted Solutions (1)

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Kenelson2

Employee

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Kenelson2

Employee

Kenelson2
Employee

18-11-2016

Hey there Mike! I am the SME for SSO for the Marketing Cloud. The moderator alerted me to your question. Typically the process for Adobe approval is roughly 10 business days to check both Creative Cloud and Digital Marketing to see if anyone has claimed it and get both parties talking together is roughly how long that can take. In this case it sounds like it sounds like its stuck. If I can have you file a case to clientcare@adobe.com and provide us with the domain that was claimed and what Marketing Cloud it was claimed on make as SSO for Marketing Cloud - Domain Claimed: < name of domain > waiting more than 10 days? We can have a look at that on  our side and see what is happening see if we can get that resolved for you quickly. Really sorry for the delay you have had with this!

Answers (4)

Answers (4)

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jantzen_belliston-Adobe

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jantzen_belliston-Adobe

Community Manager

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jantzen_belliston-Adobe
Community Manager

11-01-2017

Mike, 

Is this question still outstanding or were you able to connect with Customer Care on this?

Thank you,

Jantzen

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Kenelson2

Employee

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Kenelson2

Employee

Kenelson2
Employee

22-11-2016

Mike -

Did you send that case into clientcare@adobe.com by chance? Otherwise please provide the domain to me if you can so I can push on it.

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mikem55446

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mikem55446

mikem55446

22-11-2016

Since adobe still hasnt marked my domain validated and it has been almost 30 days I am still hoping someone can help me. It is not resolved

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jantzen_belliston-Adobe

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jantzen_belliston-Adobe

Community Manager

Total Posts

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Likes

312

Correct Answer

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jantzen_belliston-Adobe
Community Manager

21-11-2016

Hi Mike,

Did you still have questions here or can we mark Kerry's answer correct?

Thanks,
Jantzen