I have installed marketing cloud phone gap plugin into my Cordova hybrid mobile app.
I have implemented custom tracking which is working well.
Currently, I am planning include push messaging function into my hybrid app. However, I am not sure whether it is possible to do it with marketing cloud phone gap plugin. Besides, I could not find any info regarding this phone gap plugin support for push messaging.
It would be very helpful, if there is any workaround to achieve push messaging function.
For additional detail, see the excellent push plugin docs
Yeah, go ahead and contact customer care. They may need to dive deeper into the issue than we can get on the public forums. Would you mind marking the answer you found most helpful correct? I want to ensure anyone else running into this same issue gets a head start on finding a solution.
One of our other mobile engineers asked what version of the plugin you are using. In their testing, they experienced an issue with one of the versions as well. Inside the plugin it should say what version it is. Something similar to:
As you mentioned, the test is working so It looks like we're making progress. Now, we can focus on sending the push using a message campaign.
I'd recommend double checking a few things. First, check that the devices you are testing push with are part of the Analytics segment that the push campaign is sending to. To do this, create an Analytics segment that is targeted at those devices and ensure you can see the hits in an Analytics report. After you've verified the hits, use that Analytics segment to send a push message
If you are sure your segment contains your device and the push messaging still isn't working, go ahead and open a ticket with Customer Care. They can gather your report suite ID, company details, and other required information and pass it along to our engineers to check on the back end if necessary.