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Locked out of admin account

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paulina_berger
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paulina_berger
Level 1

15-10-2015

Hi everyone,

Sorry for the inconvenience - I was recently locked out of our Admin account. Does anyone have an e-mail address or telephone number that I can contact to re-gain access? I referenced the article  Trouble Locked Accounts to trouble shoot, but no luck. Given how it's the admin account, do I need to contact our account manager?

Thanks for any insights

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shekhardhiman
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shekhardhiman
Employee

15-10-2015

Hi There,

Thanks for reaching out to Adobe Community.

If you have tried all the steps mentioned in that article and it is still not working then I would suggest you to reach out to client care or your AM.

Thanks!

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