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SOLVED

I can't open adobe experience on my laptop

panupongm281812
Level 1
Level 1

I away get this screen,then the result is program are closed.

How to fix it?

1239516_pastedImage_1.png

1 Accepted Solution
jantzen_belliston-Adobe
Correct answer by
Level 10
Level 10

Perfect. You'll want to repost this question in the Creative Cloud community.

Adobe Creative Cloud

Doing so will ensure the question is viewed by the correct audience.

Thanks,
Jantzen

View solution in original post

5 Replies
John_T_Smith
Level 2
Level 2

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Exactly which version of the program do you have that is causing problems?

panupongm281812
Level 1
Level 1

I use window 10 and my laptop is Thinkpad x240 i5. I install and manage by using Administrator account.

1239740_pastedImage_0.png

jantzen_belliston-Adobe
Level 10
Level 10

Hi,

Which Adobe product are you trying to use? It's not clear from the screenshot which product you're trying to open.

Thanks,
Jantzen

panupongm281812
Level 1
Level 1

Hi Jantzen

I have a problem to use Adobe Experience design CC that show on the screenshot.

Thankyou

jantzen_belliston-Adobe
Correct answer by
Level 10
Level 10

Perfect. You'll want to repost this question in the Creative Cloud community.

Adobe Creative Cloud

Doing so will ensure the question is viewed by the correct audience.

Thanks,
Jantzen

View solution in original post