Accepted Solutions (1)

Accepted Solutions (1)

jantzen_belliston-Adobe

Community Manager

29-06-2017

Perfect. You'll want to repost this question in the Creative Cloud community.

Adobe Creative Cloud

Doing so will ensure the question is viewed by the correct audience.

Thanks,
Jantzen

Answers (4)

Answers (4)

jantzen_belliston-Adobe

Community Manager

28-06-2017

Hi,

Which Adobe product are you trying to use? It's not clear from the screenshot which product you're trying to open.

Thanks,
Jantzen

John_T_Smith

28-06-2017

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Exactly which version of the program do you have that is causing problems?