Hello Tacia,
To answer the first question: "Are you applying a segment to the reporting period?" I believe so, when you say you're applying a reporting period do you mean the date, if so yes. Part of my issue is that I'm not sure how to efficiently use the software, I have not been formally trained on how to use it and no one else seems to know how to fully use all that the software offers.
As for the next statement: "The first thing I would check is if there is a segment applied and if that segment uses the Visitor container. A visitor container uses all visits and may show things you don't expect to see." I'm not even sure how to began to use/set that up. Is it possible for someone to come to my company and do a formal training on how to use the software? Or possibly providing a link to a click by click tutorial/instructional. I've referenced the FAQ section for help but some of the items I am instructed to click on are not available to me. Which makes me wonder whether our software is up to date since the interface of the new version is completely different from the version I'm currently using.
The next statement: "The second thing to check is the metric. If the metric could have applied to multiple URL's it's possible a URL you are not expecting shows up." Yes, I have noticed that, so how can I prevent it from happening?
The last statement: "The last thing is to pull a log in Data Warehouse. This can give you more insights into where/why this URL is firing. It's possible that the URL is active. If you want to send me an example report via private message I can look at your specific example further. " Pull down the Data warehouse, how do I access that? How do I send a Private message, is this conversation private? Please excuse my incompetency in this subject but I am completely lost and just trying to get the most out of the offered software. Thank you again for your time and response.