File not found error when I click Campaign link

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sirish_kumar
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sirish_kumar
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28-01-2016

My admin assigned Campaign product to me. I open the URL and then click Campaign link. It says File Server not found. I need help in accessing Campaign related modules.

File 1 in attachment contains the page I see after loggin in

File 2 is the error I am getting when Campaign link is clicked

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taciac
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taciac
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04-02-2016

Hi Sirish,

Did unlinking and re-linking the account solve the issue? If not, go ahead and open a ticket with Customer Care. It looks like it might be a provisioning error.

Thank you,

Tacia

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taciac
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03-02-2016

Hi Sirish,

I'm looking into this issue. Have you tried unlinking and re-linking the account by going to the account icon > Manage Organizations > unlink and then after it's linked go through the link process again. Let me know if that works. 

Thank you,

Tacia