error message- 20161115_582b727390201

[priyankal561320]

Not able to login to analytics.

This is the error message- An unexpected error has occurred. If the problem persists, please submit an incident to Customer Care through your supported user with the code: 20161115_582b727390201.

Can you please help me fix this asap!

[jantzen_b]

Hello Priyanka,

Are you trying to log into your account through marketing.adobe.com or sc.omniture.com? 

Thanks,
Jantzen

[jantzen_b]

Hi Priyanka,

Did you still need assistance with this?

Thanks,
Jantzen

[jantzen_b · Accepted solution]

Hi Priyanka,

If you are getting an error message when logging in, be sure to capture the behavior in a screenshot. Also, document your steps (IE 1) Browse to marketing.adobe.com 2) click on login 3) choose Adobe ID) as best as possible and open a ticket with Customer Care. Typically, when you have been presented an error code like that, Customer Care will need to verify the error message with our engineering department. If you are having a general login issues, the community is definitely a great place to seek help.

Cheers,

Jantzen