Contacting Adobe Support

[timothy_newsom]

Does Adobe have a Support service? I'm unable to locate an email address, a telephone number or even access an online chat. I need help with an accounts question but there doesn't appear to be anyone to speak with.

[Rahsing]

Hi Timothy,

I've sent you a message in response to your query. Please check your inbox.

Kind Regards

Rahul

[shekhardhiman]

Hi There,

Thanks for reaching out.

Please let us know which product exactly you are/were using so that we can connect you with the right team.

Thanks!

[AllDayDev · Accepted solution]

Hi Timothy,

You can contact Customer Care via chat or phone using the information here: https://helpx.adobe.com/contact.html

If these charges are for Creative Cloud, you can sign into your account and view/print invoices using the information here: https://helpx.adobe.com/x-productkb/policy-pricing/print-creative-cloud-receipt.html

(Note that I checked the account you used to log into these forums, and found no record of any purchases or subscriptions. So, most likely, the account being charged is associated with a different email address.)

I am reasonably confident Rahul sent you a private message here on the forums, not an email. If so, you can check it by hovering over or clicking your name in the upper-right of the window and choosing 'Messages'.
[img]sendpm.png[/img]

If you want to send me a private message with the email address associated with the account being charged, I could look it up for you. Otherwise, contacting Customer Care is the fastest/easiest way for you to get this sorted out.
(In case you need it, there are instructions here for how to send a private message in these forums: http://help-forums.adobe.com/content/adobeforums/en/help/howto.html#send-private-message)

Kind regards,

- Carey

[timothy_newsom]

Hi Rahul,

I have not received the email. Would you please try again and I will double check my spam folder.

Essentially, we are being charged 2 payments by Adobe but have not account history or ability to download invoices.

Thanks,

[Rahsing]

Hi Timothy,

I'd sent you a private message here on the forums and not an email.

Please check it by hovering over or clicking your name in the upper-right of the window and choosing 'Messages'.

Kind Regards

Rahul