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marina_bear
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marina_bear
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05-03-2017

I'm trying to update my email in my Adobe Community profile

I follow the steps in Chrome as below:

1 Hover over my avatar in the top right corner & click on "profile' in the drop down

2 On the 'view profile' page I click on 'edit profile' button

3 On the 'profile data' page I click on 'click here' in the sentence 'To edit your screen name, your first and last name, your e-mail address, or your password, click here.'

4  I get to the page https://www.adobe.com/account/account-information.html which display an error message as per screenshot attached

Could you please let me know if there is another way of updating my profile details

 

cheers

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jantzen_belliston-Adobe
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jantzen_belliston-Adobe
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07-03-2017

As the previous response mentioned, the page was changed to the new accounts.adobe.com/profile URL. Our forum admin has updated the link you were clicking to point to the new page. Go ahead and try again using the steps you listed and let me know if you continue to receive errors.

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marina_bear
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marina_bear
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07-03-2017

great, it works now. thanks!

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andrew_r-GrfLbX
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andrew_r-GrfLbX
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07-03-2017

The page has changed now - you can update your details in the new account management section - https://accounts.adobe.com/profile (not linked for phishing and security)

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jantzen_belliston-Adobe
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07-03-2017

Hi Marina,

I was able to reproduce your results. I'm checking with our forum admin to see if there is something preventing this page from loading. Stay tuned...

Cheers,
Jantzen