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SOLVED

Cancel subscription

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Level 1

 How can I cancel my subscription to this software, I pay by PayPal, and do not use the software, and do not want to keep paying for it.

1 Accepted Solution

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Correct answer by
Level 10

Freda,

It sounds like you may be looking to cancel your personal Creative Cloud subscription. I'm not personally familiar with the process, but I did find the following help article that may be of some help.

Cancel your Creative Cloud membership

 

Regards,
Jantzen

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Level 10

HI Freda,

Which software are you referring to? Are you a Creative Cloud user looking to cancel your personal subscription, or are you looking to cancel a Marketing Cloud contract?

Cheers,
Jantzen

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Correct answer by
Level 10

Freda,

It sounds like you may be looking to cancel your personal Creative Cloud subscription. I'm not personally familiar with the process, but I did find the following help article that may be of some help.

Cancel your Creative Cloud membership

 

Regards,
Jantzen