Expand my Community achievements bar.

SOLVED

Can not deactivate a live In App Message

Avatar

Level 1

I created an In-App message in one of our apps on the ~22nd May, this message is still live an appearing in our app but I can no longer (several days now) access it through the Adobe Marketing Cloud website.

I can see the message under the "In-App Message Names" menu but when I try to click on it I get an error message :

INFO No report is available for this In-App Message. Do you want to try with another company?

The message is not visible under the "Manage In-App Messages" menu.

This issue has persisted for several days now and it is becoming urgent that the message is deactivated.

Any help would be appreciated.

 

Kevin

1 Accepted Solution

Avatar

Correct answer by
Level 8

Hi Kevin,

Apologies for the inconvenience.

This issue sounds like it would need to go to engineering for troubleshooting.

I'd suggest you raise a ticket with client care for this.

Kind Regards

Rahul

View solution in original post

4 Replies

Avatar

Level 1

In fact all previously created In-App Messages from all apps are no longer accessible...

Avatar

Correct answer by
Level 8

Hi Kevin,

Apologies for the inconvenience.

This issue sounds like it would need to go to engineering for troubleshooting.

I'd suggest you raise a ticket with client care for this.

Kind Regards

Rahul

Avatar

Level 1

Hi Rahul,

 

Many thanks, I was just going to post back here this evening.

After contacting engineering the issue has been resloved.

 

Thanks :)

Kevin

Avatar

Level 8

That's great Kevin :).

Could you let us know what the issue was? For the benefit of the community so that if someone else faces such an issue, they have a direction to look in.

Thanks!

Rahul