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SOLVED

WINU-4.0.0 SDK always firing CrashEvent

JillsMatthew
Level 4
Level 4

Hi,

We are using Windows Universal SDK 4.0.0 for tracking our Windows App. I noticed that Omniture is sending CrashEvent whenever the app is opened.
Any thoughts

Thanks

1 Accepted Solution
scapecast
Correct answer by
Level 1
Level 1

Hello there,

A solution to this problem is to activate the forthcoming Crittercism / Adobe Marketing Cloud integration. Crittercism has a crash reporting product that provides accurate crash counts with detailed stack traces, which can be imported into your Adobe console:

https://marketing.adobe.com/resources/content/resources/en/exchange/marketplace/apps/Crittercism.htm...

We're currently running a beta trial, the product works for iOS, Android and Windows, happy to include you in the trial.

Lars

View solution in original post

3 Replies
steve_benedick
Employee
Employee

Hey there,

 

The CrashEvent is set on launch when the Adobe SDK is not aware that the app exited/closed correctly in its previous run.  In Windows, you have to tell the Adobe SDK when the app is suspended or closed.  Please verify you have correctly implemented lifecycle by referencing the section called "Lifecycle Metrics" on this page: https://marketing.adobe.com/resources/help/en_US/mobile/uwp/analytics.html

 

Hope this helps.

 

-steveb

JillsMatthew
Level 4
Level 4

Thanks Steve

Is this something specific for Windows SDK?
We are not doing like this (notifying SDK when the app is closed/suspended) for our Android or iOS apps, but crash events are firing for
those apps only if there is a genuine crash

scapecast
Correct answer by
Level 1
Level 1

Hello there,

A solution to this problem is to activate the forthcoming Crittercism / Adobe Marketing Cloud integration. Crittercism has a crash reporting product that provides accurate crash counts with detailed stack traces, which can be imported into your Adobe console:

https://marketing.adobe.com/resources/content/resources/en/exchange/marketplace/apps/Crittercism.htm...

We're currently running a beta trial, the product works for iOS, Android and Windows, happy to include you in the trial.

Lars

View solution in original post