WINU-4.0.0 SDK always firing CrashEvent | Community
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J
JillsMatthew
Level 4
October 22, 2015
Solved

WINU-4.0.0 SDK always firing CrashEvent

  • October 22, 2015
  • 3 replies
  • 3028 views

Hi,

We are using Windows Universal SDK 4.0.0 for tracking our Windows App. I noticed that Omniture is sending CrashEvent whenever the app is opened.
Any thoughts

Thanks

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Best answer by scapecast

Hello there,

A solution to this problem is to activate the forthcoming Crittercism / Adobe Marketing Cloud integration. Crittercism has a crash reporting product that provides accurate crash counts with detailed stack traces, which can be imported into your Adobe console:

https://marketing.adobe.com/resources/content/resources/en/exchange/marketplace/apps/Crittercism.html

We're currently running a beta trial, the product works for iOS, Android and Windows, happy to include you in the trial.

Lars

3 replies

S
Adobe Employee
SteveBe8Adobe Employee
Adobe Employee
October 26, 2015

Hey there,

 

The CrashEvent is set on launch when the Adobe SDK is not aware that the app exited/closed correctly in its previous run.  In Windows, you have to tell the Adobe SDK when the app is suspended or closed.  Please verify you have correctly implemented lifecycle by referencing the section called "Lifecycle Metrics" on this page: https://marketing.adobe.com/resources/help/en_US/mobile/uwp/analytics.html

 

Hope this helps.

 

-steveb

J
JillsMatthewAuthor
Level 4
October 29, 2015

Thanks Steve

Is this something specific for Windows SDK?
We are not doing like this (notifying SDK when the app is closed/suspended) for our Android or iOS apps, but crash events are firing for those apps only if there is a genuine crash

scapecast
scapecastAccepted solution
October 29, 2015

Hello there,

A solution to this problem is to activate the forthcoming Crittercism / Adobe Marketing Cloud integration. Crittercism has a crash reporting product that provides accurate crash counts with detailed stack traces, which can be imported into your Adobe console:

https://marketing.adobe.com/resources/content/resources/en/exchange/marketplace/apps/Crittercism.html

We're currently running a beta trial, the product works for iOS, Android and Windows, happy to include you in the trial.

Lars

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