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"Install Event" and "Update Event" not firing on Android

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We've run into an issue where the Fresh Install and Update events are no longer being sent on older Android platforms (4.4.2), while iOS continues to properly send these events.

This is likely an issue we have to debug on our own, however it looks as though the AdobeMobile SDK doesn't output anything to the log file that would help us debug the issue.

Is there a way to put the SDK into a "verbose" logging mode to see connectivity stats / failures / etc?

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Community Advisor

Can you let us know which version of the Android SDK you are using ?

To set the debugging for Adobe Analytic Android SDK you need to use:

setDebugLogging

Sets the debug logging preference to debugLogging.

Syntax:

  1. public static void setDebugLogging(Boolean debugLogging);
https://marketing.adobe.com/resources/help/en_US/mobile/android/methods.html#wh-view-codeExample:
  1. Config.setDebugLogging(true);

See doc

Please make sure that lifecycle data is enabled as well.