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Our app has a "call back" functionnality that allows users to receive a call from one of our call centers.
We would like to measure the number of calls that are getting into our app users.
I know that this is 'off line' data . But I was wondering if the SDK doesn't has already a "App interruption" action for incoming calls that we could track and analyse.
Kind regards !
And cheers to the adobe Analytics community !
I do not think there is anything that is like App interruption.
I would advise you to work with your developers to add additional logic to track this. For example there is the following IOS developer doc: Responding to Interruptions
Strategies for Handling App State Transitions
So you will have 2 options:
Send a trackAction call when the app enters foreground again
Send a trackActionFromBackground when the app enters background doc Analytics Methods