Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

[Heartbeat iOS SDK] Don't see trackComplete being reported

Avatar

Avatar
Level 1
eric_vargas
Level 1

Likes

0 likes

Total Posts

1 post

Correct Reply

0 solutions
View profile

Avatar
Level 1
eric_vargas
Level 1

Likes

0 likes

Total Posts

1 post

Correct Reply

0 solutions
View profile
eric_vargas
Level 1

12-05-2016

I'm integrating your Heartbeat iOS SDK into our Ooyala Player SDK for iOS. The integration is going really well, but I am having a problem with the trackComplete event you expect when the playback is complete. I think my code is correct, and I see in the Xcode logs that an event is being sent. I've being checking Charles network logs too, and I've seen video start, play, pause events, I haven't seen any event for complete in Charles, so I don't know if that could be the problem. Maybe your SDK isn't sending the report and I'm seeing it as it is happening in the Xcode logs.

With this problem, I can't see the video complete events in your dashboard UI so this is being a problem if we want to have a 100% integration.

Do you know what may be happening?

Regards,

Eric

Accepted Solutions (0)

Answers (0)