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robert_yu
robert_yu
Level 3
October 16, 2015
Solved

duplicate Omniture calls in Android tablet

  • October 16, 2015
  • 4 replies
  • 2979 views

We're seeing duplicate Omniture calls all request in the Charles proxy server.  Here's the example:

1. http://metrics.directv.com/b/ss/dtvappandtabprod/0/JAVA-1.2-AN/s58163067?AQB=1&ndh=1&t=23%2F2%2F2015%2010%3A45%3A35%201%20480&ce=UTF-8&cc=USD&events=event26&v4=ET&c6=38935779&c27=MP%7CNull%7CNull%7CNull%7CNull%7C3168804935&v27=MP%7CNull%7CNull%7CNull%7CNull%7C3168804935&v31=38935779&v61=2015-03-23T10%3A45%3A35-0700&s=1024x600&AQE=1

2. http://metrics.directv.com/b/ss/dtvappandtabprod/0/JAVA-1.2-AN/s58163067?AQB=1&pccr=true&vidn=2A882898051D278A-60000139000120C0&g=none&&ndh=1&t=23%2F2%2F2015%2010%3A45%3A35%201%20480&ce=UTF-8&cc=USD&events=event26&v4=ET&c6=38935779&c27=MP%7CNull%7CNull%7CNull%7CNull%7C3168804935&v27=MP%7CNull%7CNull%7CNull%7CNull%7C3168804935&v31=38935779&v61=2015-03-23T10%3A45%3A35-0700&s=1024x600&AQE=1

The only distinction is that the second request has the added items in bold.  In the Charles proxy request, the extra parameters include "pccr", "vidn", and "g".

We're sending Omniture two separate request, thus getting charge twice for the Omniture call but I'm being told that Omniture only accepts one.  Can you confirm? 

-Robert

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Best answer by Gigazelle

You'll only see one in reporting (due to the duplicate hit flag), but I'm pretty sure those still count towards server calls in your contract.

I'd recommend going through the code in question and locating all references to the s.t() (or if using the android SDK one of these methods). You're likely going to have more than one instance of an image request going out - figure out which one you want to remove and remove it.

4 replies

Gigazelle
Adobe Employee
GigazelleAdobe EmployeeAccepted solution
Adobe Employee
October 16, 2015

You'll only see one in reporting (due to the duplicate hit flag), but I'm pretty sure those still count towards server calls in your contract.

I'd recommend going through the code in question and locating all references to the s.t() (or if using the android SDK one of these methods). You're likely going to have more than one instance of an image request going out - figure out which one you want to remove and remove it.

robert_yu
robert_yuAuthor
Level 3
October 16, 2015

Thanks Gizazelle.  I'll let the engineering team know so they can remove the duplicate calls from the codes.  

mikebibbey
mikebibbey
Level 2
November 3, 2015

Robert - I'm seeing the same thing in my Android app. It looks like the first call is being redirected and inserting the additional parameters. It is causing Adobe to count a new unique visitor for every tracking call. 

Where you able to get this resolved?

mikebibbey
mikebibbey
Level 2
November 3, 2015

Just found this to explain the duplicate calls and redirect:

http://blogs.adobe.com/digitalmarketing/analytics/under-the-hood-with-visits-and-visitors/

 

Now I need to figure out how to avoid it.

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