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Can't get ADBMobile to work in Unity

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falldeaf
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falldeaf
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25-09-2018

I'm using the Unity Plug-in for the iOS and Android 4.x SDKs but I have so far been unable to get it to send data to my suite.

The corporate folks set up up an ADBMobileConfig.json file for me so I'm hoping that part is configured correctly.

From the testing and troubleshooting I've done so far:

  • I'm not getting any errors from the tracking code in the Editor.

  • ADBMobile.GetVersion() correctly returns a version number

  • ADBMobile.GetTrackingIdentifier() returns an empty string

At this point though, I'm not sure where to go. Is there a way to troubleshoot what's going wrong?

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Jen_Andrews
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Jen_Andrews
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05-11-2018

Hi falldeaf​,

A couple of items for you to investigate.

First if you set the setDebugLogging method it could provide additional insight.

Are you seeing in your debugging a hit being sent?  If so, but you are not seeing data, is the reportsuite Timestamp enabled or not?

It may be that your reportsuite is not Timestamp enabled and you are sending Timestamped hits, in the json file, is offlineEnabled true?

For further assistance, please contact Client Care (link below) so we can learn more about your specific requirements and design a solution for your use case

Enterprise Support

Jen