Analytics request never being sent

[#1]

I am in the process of setting up analytics for iOS, trying to call a simple [ADBMobile collectLifecycleData]; In the debug log, I get ADBMobile Debug: Analytics - Attempting to send request (s72905628?AQB=1&ndh=1&ts=1386948640&pageName=Main&ce=UTF-8&aid=44D600527FB14D30-1C498C0019DF2665&c.&a.&DeviceName=iPhone5%2C1&Resolution=640x1136&OSVersion=iOS%207.0.3&AppID=ProductName%201.0%20%281.0%29&CarrierName=AT%26T&.a&.c&t=00%2F00%2F0000%2000%3A00%3A00%200%20300&AQE=1) but nothing happens after that. I'm assuming I get a request sent debug message once it actually works? I'm also not seeing anything being registered on the Omniture dashboard. Does this indicate something is wrong in my configuration file? Any help would be appreciated 🙂

[#2 · Accepted solution]

Hi Zachary,

1.You did not provide the full image request. We do not have the part where there is the report suite ID and the tracking server.

    a.make sure you send to right report suite ID

    b. Make sure you use the right data center

2.In your image request you can see the parameter ts= which correspond to timestamp : ts=1386948640

    a.Please make sure you report suite is timestamp enabled. If it is not the case the image request will be filtered out of the report suite. When a report suite is timstamp enabled, it will only accept image request that contains a timestamp , the parameter ts= . if the report suite is timestamp disabled it will only accept image requests that are not timestamped, do not contain the ts= parameter.

    b.To check if your report suite is timestamp enabled please contact ClientCare. ClientCare is the only one that can enable timestamp for you

3.Any successful image request sent should have the status of 200.

Best regards.

Alexis Cazes

[#3]

Hey Zachary,

There is no debug message for a successful hit, but you would have see one if the hit couldn't be sent. You can immediately verify that the hit contains what you expect using Bloodhound, but to see the data in your dashboard can take up to an hour.

If you are not able to see your data after an hour, please contact client care. They will probably need much more information in order to troubleshoot the problem.

Andy VanWagoner
Mobile Engineer
Adobe Marketing Cloud