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Logs for user management changes within Admin Console


Level 2


User access is managed by IT team. And we had recently moved to Adobe Enterprise Dashboard (Aedash@adobe.com). And we have seen cases where someone inadvertently had deleted the account for a user. With logs, we could have found how the access got removed, and could have taken steps to avoid such instances in future - training IT team on access management, stronger documentation, etc.,

User management within Adobe Analytics has logs but this doesn't cover changes that happened in Admin console within Enterprise dashboard

1 Comment


Level 2


I absolutely agree with @Prasanna_R .

We've had issues with active users' Experience Cloud IDs being mysteriously deleted (their linked Analytics accounts remain untouched, causing more confusion). 

We need log files within Experience Cloud Admin that show us the 'friendly' user names (not just Adobe IDs) of the deleted users, together with the friendly usernames and/or Adobe IDs for the person or connector that did the deletion.

Without this we can't do proper audits or take action against people who do not follow the correct internal processes.

As a large organisation we have many Admin users for multiple different Adobe tools, in different parts of the business so this logging is really needed