ClientCare email responses should know to automatically CC those copied on original ticket.

Avatar

Avatar
Boost 5
Level 2
sunshynegirl84
Level 2

Likes

15 likes

Total Posts

16 posts

Correct reply

0 solutions
Top badges earned
Boost 5
Boost 3
Boost 10
Boost 1
Applaud 5
View profile

Avatar
Boost 5
Level 2
sunshynegirl84
Level 2

Likes

15 likes

Total Posts

16 posts

Correct reply

0 solutions
Top badges earned
Boost 5
Boost 3
Boost 10
Boost 1
Applaud 5
View profile
sunshynegirl84
Level 2

18-08-2010

Quite often, I am submitting ClientCare tickets (via email) for other members of my team (at times, up to 10 different people).  Whenever I receive an update from ClientCare, I have to forward ClientCare's email onto other users to make sure they are constantly in the loop.

 

It would be great if, whenever I CC others on an email to ClientCare, the system automatically knows to CC them when the ClientCare member responds.