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ClientCare email responses should know to automatically CC those copied on original ticket.

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sunshynegirl84
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Boost 5
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sunshynegirl84
Level 2

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15 likes

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16 posts

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sunshynegirl84
Level 2

18-08-2010

Quite often, I am submitting ClientCare tickets (via email) for other members of my team (at times, up to 10 different people).  Whenever I receive an update from ClientCare, I have to forward ClientCare's email onto other users to make sure they are constantly in the loop.

 

It would be great if, whenever I CC others on an email to ClientCare, the system automatically knows to CC them when the ClientCare member responds.