Expand my Community achievements bar.

Mark Solution

This conversation has been locked.

ClientCare email responses should know to automatically CC those copied on original ticket.


Level 2


Quite often, I am submitting ClientCare tickets (via email) for other members of my team (at times, up to 10 different people).  Whenever I receive an update from ClientCare, I have to forward ClientCare's email onto other users to make sure they are constantly in the loop.


It would be great if, whenever I CC others on an email to ClientCare, the system automatically knows to CC them when the ClientCare member responds.