They would like the Facebook escalation process to look like the Twitter escalation process. Specifically, they’d like to be able to leave notes in an open field for us when they escalate.
It sounds like this idea was for our Adobe Social product.
For years, we’ve offered Adobe Social as a standalone social media management solution. But it’s time for that to change. Social has become an integral part of the customer journey and we’ve realized every experience should be more social. As we continue to enhance our digital solutions and look for the best ways to serve our customers, we will build social capabilities into our other products instead of continuing to build a standalone solution. In fact, we’ve already integrated social capabilities into various Adobe Experience Cloud solutions.
Social integration, make digital solutions more social | Adobe