I've created a few segments in Adobe Analytics that I'd like to use with the Experience Cloud. I've shared the segment and it's showing in the Audience Library interface, but they are showing as "collecting data". What does that mean and when will I start to see numbers?
The "Collecting Data" message appears when there isn't a number to be shown. This could be because the audience has no data yet, or it could be that the reporting UI just hasn't updated since receiving the data.
With Historical Audiences shared from Adobe Analytics, there will be a 24-48 hour delay from the initial creation until the first batch of IDs will reach the edge and become actionable.
Currently, the reporting interface in Audience Library only updates once a day (~ 7am PST). This means your Historical Audience will only show a change in size once per day.
Keep in mind, we're assuming that the segment has qualified visitors. If you share a segment with a size of zero, the audience will show "Collecting Data" until the first visitor has qualified for the segment and the 'mid' for that visitor has been pushed to the edge (24-48 hours later).
Scenario 1 (best case):
Total: ~19 hours
Scenario 2 (typical)
Total: ~ 36 hours
*Occasionally, if you have a very large segment, it may not finish exporting from Analytics in time for the first Experience Cloud ingestion pickup. If that is the case, it would be ingested in the next pickup. This is why we recommend waiting 72 hours before contacting Customer Care.
Troubleshooting: Historical Audiences
Can you help me understand what is contradicting between this and the help docs? If I can see what is contradicting, I'll work with the doc team to make sure we clarify the issue.
Are you still having a problem with your data not pulling through? If so, which type of audience have you created? Is it a historical audience shared from Analytics or a real-time audience from the Audience Library interface?
This confuses me as it contradicts what in documented on the Adobe Marketing Cloud help section, I am trying to debug why my data is not pulling through to experience cloud despite all the data being in analytics and the RSID's being mapped and provisioned.