Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

SOLVED

Can Audience Manager be setup as a subscriber to a Customer Attributes file

aaronj39712229
Level 4
Level 4

Hi there, there is no mention of Audience Manager on this page (https://marketing.adobe.com/resources/help/en_US/mcloud/subscription.html) regarding setup as a subscriber to a Customer Attributes file.

Does this mean you can't create Audience Manager segments based off attributes uploaded via the Customer Attributes functionality?

1 Accepted Solution
jantzen_belliston-Adobe
Correct answer by
Level 10
Level 10

Hi,

My previous answer was correct. AAM can not subscribe to Customer Attributes. 

You are able to onboard data into AAM directly but the process is a bit different. You may want to engage with the AAM support team for a detailed explanation. The documentation around this can be found here.

Cheers,
Jantzen

View solution in original post

3 Replies
jantzen_belliston-Adobe
Level 10
Level 10

Hi,

I believe most Audience Manager customers upload offline CRM data directly within the Audience Manager interface rather than using Customer Attributes. I don't believe there is an option to subscribe to Customer Attributes within the Customer Attributes interface by design. 

I'm going to see if I can get one of my Audience Manager colleges to give his input here as well. Stay tuned....

Thanks,
Jantzen

jantzen_belliston-Adobe
Correct answer by
Level 10
Level 10

Hi,

My previous answer was correct. AAM can not subscribe to Customer Attributes. 

You are able to onboard data into AAM directly but the process is a bit different. You may want to engage with the AAM support team for a detailed explanation. The documentation around this can be found here.

Cheers,
Jantzen

View solution in original post

aaronj39712229
Level 4
Level 4

Ok thanks for confirming Jantzen - I'll investigate the direct to AAM upload options.