Whatsapp Configuration



I am busy exploring the option to communicate to our customers via Whatsapp and via the other Social Media platforms. I need guidance as to where to start, as I have no clue.

Our company is new to the whole ADOBE thing, we only have it implemented for the past 4 months now, so everything is still new.

Any guidance on this matter will be much appreciated.

Answers (2)

Answers (2)



WhatsApp now provides a Business API [1], so hopefully we should see a dedicated connector in Campaign soon. Unfortunately its in limited release and they charge for each message, but it looks hopeful.

There is also a good write-up about how you can integrate with WhatsApp with other apps and APIs [2]

[1] https://www.whatsapp.com/business/api

[2] WhatsApp API - How to use the WhatsApp Chat API - CloudRail