What is difference between inbound and Outbound channel?

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nidhiv77838491
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nidhiv77838491
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26-01-2017

What is difference between inbound and Outbound channel?

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florentlb
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florentlb
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27-01-2017

Hi,

Outbound channels are the most commonly used with Adobe Campaign: email, sms, etc. These are channels where you contact your customers using Adobe Campaign.

Inbound channels, such as call center, are channels where you enable customers to contact you.

Hope this helps,

Florent

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nidhiv77838491
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04-02-2017

Thanks Florent. It helped in understanding the concept