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Unable to send emails to users

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xavierv6303633
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xavierv6303633
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09-06-2021

Hello,

 

This feels like a really basic question, but how can we send emails to ACS users using a workflow?

I tried two methods, both with a delivery using the target mapping 'mapUser' :

 

In the first one I tried to define the audience in the delivery template itself, but once I select this delivery template in the workflow delivery, I am forced to define an audience/targeting upstream in the workflow. My pre-defined audience from the template dissapeared. This causes an error in the workflow when trying to send the notification : '"The profiles schema specified in the transition ('') isn't compatible with the schema of the model ('xtk:user'). The two schemas have to be identical".

 

I then tried to query my own user in a workflow, followed by a delivery, and this gives me a very similar error :  "The profiles schema specified in the transition ('head:user') isn't compatible with the schema of the model ('xtk:user'). The two schemas have to be identical". Where does this 'head' namespace come from?

 

Any help would be greatly appreciated!

 

Kr,

Xavier

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mmbb110
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mmbb110
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09-06-2021

@xavierv6303633 

 

can you show the query activities properties tab configuration, you may also try changing the resource and targeting dimension to profiles (profile) and see if that works.