Unable to receive test/proof emails in production site.

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kumakuma1

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kumakuma1

kumakuma1

11-03-2020

Hi, Test/proof email is unable to be proceed in production site? 

Also even if in staging site, I cannot receive test/proof email when I set advanced parameters. 

Could you please someone tell me the answer? 

thank you in advance! 

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Accepted Solutions (1)

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SatheeskannaK

MVP

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SatheeskannaK

MVP

SatheeskannaK
MVP

11-03-2020

Hi @kumakuma1,

You will have to follow certain rules when you update any of this settings out of branding configuration.

  • "From address" should be real (recommended) and this email address has to be any of the subdomains delegated to adobe. 
  • The "Reply-to address" can indeed be anything you want, as long as it is tied to a real email address that is setup to accept incoming email.
  • You can customize "Reply to name" anything you want.

Hope this helps.

 

Thanks!

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