Unable to get adobe Campaign reports in Adobe analytics

AnushaPaul

27-01-2020

 

We are using external account (Share KPIs with Adobe Analytics ) to get Adobe campaign reports in adobe Analytics. We have followed the below documentation for the same

https://helpx.adobe.com/marketing-cloud/how-to/email-marketing.html

 

But getting the following errors in Share KPIs with Adobe Analytics workflow and hence no data is flowing to analytics.

 

01/27/2020 10:22:20 PM
jsFetchKpis
SCR-160012 Javascript: failure while evaluating script 'kpiSharing/jsFetchKpis'.
01/27/2020 10:22:20 PM
jsFetchKpis
XSV-350177 Error while getting JSON web token: '{"error":"invalid_grant","error_description":"Invalid issuer (iss) or subject (sub) provided"}'

 

AnushaPaul_1-1580193131477.png

Did anyone faced this issue earlier? Please advise.

 

Thanks in advance.

 

Regards,

Anusha

Campaign Standard to adobe analytics integration

Accepted Solutions (1)

Accepted Solutions (1)

DavidKangni

MVP

28-01-2020

Hi Anusha,

 

iss is used for Adobe Ord ID and sub for technical Account ID used for the integration between ACS and AA. Please check you're using the correct values.

 

Thanks

David

Answers (0)