Unable to add New recipients inside profiles and targets .

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GMSPrem-lAb0Gw

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GMSPrem-lAb0Gw

GMSPrem-lAb0Gw

08-10-2015

There is no new button to add new recipients under profiles and target.  Kindly please help me .

2.JPG

Accepted Solutions (1)

Accepted Solutions (1)

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GMSPrem-lAb0Gw

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GMSPrem-lAb0Gw

GMSPrem-lAb0Gw

11-11-2015

Hi Linda,

Its a client environment . I have raised a support ticket and it was resolved now .

Many thanks for your inputs .

Thanks,

Prem G

Answers (12)

Answers (12)

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Linda_Stinson

Employee

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Linda_Stinson

Employee

Linda_Stinson
Employee

16-09-2016

With the Leads module, the Incoming activities, Leads and Recipients schema are all related and leads and recipients are generated off of the incoming activities by technical workflows. You need to be very careful not to break anything.

Linda

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nithyanandhanm4

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nithyanandhanm4

nithyanandhanm4

16-09-2016

Thanks for the update. I have Leads installed in AC. Will you please provide solution or idea on how to solve this?

I want to add recipients and restructure recipient table(including more fields).

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alexd46042508

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alexd46042508

alexd46042508

16-09-2016

Check if you have Leads package installed. If that's the case, it will change how AC behaves in terms of recipients management.

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nithyanandhanm4

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nithyanandhanm4

nithyanandhanm4

16-09-2016

Hi Linda,

Please Assist me on the same issue.

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nithyanandhanm4

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nithyanandhanm4

nithyanandhanm4

16-09-2016

Will you please tell us how adobe support team solved this issue? Since i have same problem, I need the solution.

Please Share ASAP.

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alexd46042508

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alexd46042508

alexd46042508

31-05-2016

Hi GMSPrem,

Any chance you can share the resolution steps provided by Adobe?

Thanks,

Alex.

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Linda_Stinson

Employee

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Linda_Stinson

Employee

Linda_Stinson
Employee

15-10-2015

Hi Prem, is this a sandbox or Adobe Campaign client environment? In that case you can report the issue to Tech Support. -Linda

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GMSPrem-lAb0Gw

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GMSPrem-lAb0Gw

GMSPrem-lAb0Gw

14-10-2015

Hi Can you please check its not a training environment ....

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GMSPrem-lAb0Gw

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GMSPrem-lAb0Gw

GMSPrem-lAb0Gw

09-10-2015

Hi Linda ,

I have admin access for this environment ..

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Linda_Stinson

Employee

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Linda_Stinson

Employee

Linda_Stinson
Employee

09-10-2015

Hi Prem, You will need to check with an Administrator for this environment. Unless it is a training environment, I don't have access to check it for you. Linda

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GMSPrem-lAb0Gw

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GMSPrem-lAb0Gw

GMSPrem-lAb0Gw

09-10-2015

Hi Linda,

I had the Write and Delete privileges. 2 days back I was able to add new recipients by clicking new button which displayed over there but now its not visible .

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Linda_Stinson

Employee

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Linda_Stinson

Employee

Linda_Stinson
Employee

08-10-2015

Hi Prem,

  The most likely reason is that you do not have Write privileges on this folder. Nor do you have Delete privileges as that button is missing also. Check with the person who gave you the account.

Linda