Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Unable to add New recipients inside profiles and targets .

Avatar

Avatar
Validate 1
Level 1
GMSPrem-lAb0Gw
Level 1

Likes

0 likes

Total Posts

14 posts

Correct Reply

3 solutions
Top badges earned
Validate 1
Applaud 5
Affirm 3
Affirm 1
View profile

Avatar
Validate 1
Level 1
GMSPrem-lAb0Gw
Level 1

Likes

0 likes

Total Posts

14 posts

Correct Reply

3 solutions
Top badges earned
Validate 1
Applaud 5
Affirm 3
Affirm 1
View profile
GMSPrem-lAb0Gw
Level 1

08-10-2015

There is no new button to add new recipients under profiles and target.  Kindly please help me .

2.JPG

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Validate 1
Level 1
GMSPrem-lAb0Gw
Level 1

Likes

0 likes

Total Posts

14 posts

Correct Reply

3 solutions
Top badges earned
Validate 1
Applaud 5
Affirm 3
Affirm 1
View profile

Avatar
Validate 1
Level 1
GMSPrem-lAb0Gw
Level 1

Likes

0 likes

Total Posts

14 posts

Correct Reply

3 solutions
Top badges earned
Validate 1
Applaud 5
Affirm 3
Affirm 1
View profile
GMSPrem-lAb0Gw
Level 1

11-11-2015

Hi Linda,

Its a client environment . I have raised a support ticket and it was resolved now .

Many thanks for your inputs .

Thanks,

Prem G

Answers (12)

Answers (12)

Avatar

Avatar
Validate 1
Employee
Linda_Stinson
Employee

Likes

51 likes

Total Posts

250 posts

Correct Reply

77 solutions
Top badges earned
Validate 1
Ignite 5
Ignite 3
Ignite 20
Ignite 10
View profile

Avatar
Validate 1
Employee
Linda_Stinson
Employee

Likes

51 likes

Total Posts

250 posts

Correct Reply

77 solutions
Top badges earned
Validate 1
Ignite 5
Ignite 3
Ignite 20
Ignite 10
View profile
Linda_Stinson
Employee

16-09-2016

With the Leads module, the Incoming activities, Leads and Recipients schema are all related and leads and recipients are generated off of the incoming activities by technical workflows. You need to be very careful not to break anything.

Linda

Avatar

Avatar
Validate 1
Level 2
nithyanandhanm4
Level 2

Likes

4 likes

Total Posts

9 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 3
Boost 1
Applaud 5
View profile

Avatar
Validate 1
Level 2
nithyanandhanm4
Level 2

Likes

4 likes

Total Posts

9 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 3
Boost 1
Applaud 5
View profile
nithyanandhanm4
Level 2

16-09-2016

Thanks for the update. I have Leads installed in AC. Will you please provide solution or idea on how to solve this?

I want to add recipients and restructure recipient table(including more fields).

Avatar

Avatar
Level 1
alexd46042508
Level 1

Likes

0 likes

Total Posts

2 posts

Correct Reply

0 solutions
View profile

Avatar
Level 1
alexd46042508
Level 1

Likes

0 likes

Total Posts

2 posts

Correct Reply

0 solutions
View profile
alexd46042508
Level 1

16-09-2016

Check if you have Leads package installed. If that's the case, it will change how AC behaves in terms of recipients management.

Avatar

Avatar
Validate 1
Level 2
nithyanandhanm4
Level 2

Likes

4 likes

Total Posts

9 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 3
Boost 1
Applaud 5
View profile

Avatar
Validate 1
Level 2
nithyanandhanm4
Level 2

Likes

4 likes

Total Posts

9 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 3
Boost 1
Applaud 5
View profile
nithyanandhanm4
Level 2

16-09-2016

Hi Linda,

Please Assist me on the same issue.

Avatar

Avatar
Validate 1
Level 2
nithyanandhanm4
Level 2

Likes

4 likes

Total Posts

9 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 3
Boost 1
Applaud 5
View profile

Avatar
Validate 1
Level 2
nithyanandhanm4
Level 2

Likes

4 likes

Total Posts

9 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 3
Boost 1
Applaud 5
View profile
nithyanandhanm4
Level 2

16-09-2016

Will you please tell us how adobe support team solved this issue? Since i have same problem, I need the solution.

Please Share ASAP.

Avatar

Avatar
Level 1
alexd46042508
Level 1

Likes

0 likes

Total Posts

2 posts

Correct Reply

0 solutions
View profile

Avatar
Level 1
alexd46042508
Level 1

Likes

0 likes

Total Posts

2 posts

Correct Reply

0 solutions
View profile
alexd46042508
Level 1

31-05-2016

Hi GMSPrem,

Any chance you can share the resolution steps provided by Adobe?

Thanks,

Alex.

Avatar

Avatar
Validate 1
Employee
Linda_Stinson
Employee

Likes

51 likes

Total Posts

250 posts

Correct Reply

77 solutions
Top badges earned
Validate 1
Ignite 5
Ignite 3
Ignite 20
Ignite 10
View profile

Avatar
Validate 1
Employee
Linda_Stinson
Employee

Likes

51 likes

Total Posts

250 posts

Correct Reply

77 solutions
Top badges earned
Validate 1
Ignite 5
Ignite 3
Ignite 20
Ignite 10
View profile
Linda_Stinson
Employee

15-10-2015

Hi Prem, is this a sandbox or Adobe Campaign client environment? In that case you can report the issue to Tech Support. -Linda

Avatar

Avatar
Validate 1
Level 1
GMSPrem-lAb0Gw
Level 1

Likes

0 likes

Total Posts

14 posts

Correct Reply

3 solutions
Top badges earned
Validate 1
Applaud 5
Affirm 3
Affirm 1
View profile

Avatar
Validate 1
Level 1
GMSPrem-lAb0Gw
Level 1

Likes

0 likes

Total Posts

14 posts

Correct Reply

3 solutions
Top badges earned
Validate 1
Applaud 5
Affirm 3
Affirm 1
View profile
GMSPrem-lAb0Gw
Level 1

14-10-2015

Hi Can you please check its not a training environment ....

Avatar

Avatar
Validate 1
Level 1
GMSPrem-lAb0Gw
Level 1

Likes

0 likes

Total Posts

14 posts

Correct Reply

3 solutions
Top badges earned
Validate 1
Applaud 5
Affirm 3
Affirm 1
View profile

Avatar
Validate 1
Level 1
GMSPrem-lAb0Gw
Level 1

Likes

0 likes

Total Posts

14 posts

Correct Reply

3 solutions
Top badges earned
Validate 1
Applaud 5
Affirm 3
Affirm 1
View profile
GMSPrem-lAb0Gw
Level 1

09-10-2015

Hi Linda ,

I have admin access for this environment ..

Avatar

Avatar
Validate 1
Employee
Linda_Stinson
Employee

Likes

51 likes

Total Posts

250 posts

Correct Reply

77 solutions
Top badges earned
Validate 1
Ignite 5
Ignite 3
Ignite 20
Ignite 10
View profile

Avatar
Validate 1
Employee
Linda_Stinson
Employee

Likes

51 likes

Total Posts

250 posts

Correct Reply

77 solutions
Top badges earned
Validate 1
Ignite 5
Ignite 3
Ignite 20
Ignite 10
View profile
Linda_Stinson
Employee

09-10-2015

Hi Prem, You will need to check with an Administrator for this environment. Unless it is a training environment, I don't have access to check it for you. Linda

Avatar

Avatar
Validate 1
Level 1
GMSPrem-lAb0Gw
Level 1

Likes

0 likes

Total Posts

14 posts

Correct Reply

3 solutions
Top badges earned
Validate 1
Applaud 5
Affirm 3
Affirm 1
View profile

Avatar
Validate 1
Level 1
GMSPrem-lAb0Gw
Level 1

Likes

0 likes

Total Posts

14 posts

Correct Reply

3 solutions
Top badges earned
Validate 1
Applaud 5
Affirm 3
Affirm 1
View profile
GMSPrem-lAb0Gw
Level 1

09-10-2015

Hi Linda,

I had the Write and Delete privileges. 2 days back I was able to add new recipients by clicking new button which displayed over there but now its not visible .

Avatar

Avatar
Validate 1
Employee
Linda_Stinson
Employee

Likes

51 likes

Total Posts

250 posts

Correct Reply

77 solutions
Top badges earned
Validate 1
Ignite 5
Ignite 3
Ignite 20
Ignite 10
View profile

Avatar
Validate 1
Employee
Linda_Stinson
Employee

Likes

51 likes

Total Posts

250 posts

Correct Reply

77 solutions
Top badges earned
Validate 1
Ignite 5
Ignite 3
Ignite 20
Ignite 10
View profile
Linda_Stinson
Employee

08-10-2015

Hi Prem,

  The most likely reason is that you do not have Write privileges on this folder. Nor do you have Delete privileges as that button is missing also. Check with the person who gave you the account.

Linda