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The 4th edition of the Campaign Community Lens newsletter is out now!

Tracking Logs for Event Transactional Message


Level 5

Hi All,


Quick question - are tracking logs of Event Transactional Messages attributed to an event log?

Basically when we send out transactional messages, is there actually a way to see who opened and clicked? (even if it's a case of exporting out rather than being able to easily query in ACS).





0 Replies


Community Advisor

Hi @davidh2892249,


You will be able to get this information from rtEvent.



Thanks, Sathees


Level 5

thanks @SatheeskannaK 


I can see tracking logs available on the nms:trackingLogRtEvent:rtEventTrackingLogNoFCP resource and delivery logs available under the nms:broadLogRtEvent:rtEventBroadLogNoFCP resource.


The trouble I'm having is attributing the tracking logs against a delivery log.


Both resources have a "deliveryLogID" attribute, however - these don't actually seem to correspond and every tracking log has a unique delivery Log ID (so I think this actually seems to be a tracking log ID).


Both resources have links to the delivery resource, so I can attribute them to a delivery - but how can I join up the tracking logs to the delivery logs so that I know which opens/clicks happened from each unique email sent?