Trying to send out an email delivery with a conditional statement because there are 22 different versions based on certain qualifications. We would love to track activity (opens, clicks, etc) by version but can't seem to find a way to clearly differentiate one version from the other. We tried to pull in the subject line to track it that way since each version has their own (which is also being pulled in dynamically). But, whenever we pull that into the tracking section it only shows the conditional statement. Has anyone ever encountered this problem or have any ideas?
Build custom web tags for every version of email like unique tagid for every version.
Get the tag url for the every tag
Include this URL as pixel(1X1PX) image in you conditional block.
Save and send the email.
Whenever the user opens the email your mail server will send a request to Adobe campaign redirection server(Read above link to understand the working process), and this will be tracked under web track, and you can use that as count to your reporting to analyze.
Note: Ensure only one tracking image is included in the email at any time.
Thank you! Unfortunately, those don't seem to be working, when I pull in the url identifier in the delivery logs opens are just coming up as '1'. Not sure if we're doing this wrong or there's another way.
Image-open tracking, as I describe above, may work for many recipients, but it simply cannot be relied upon to work for every recipient. Even a single recipient that refuses to display images will not be counted or some clients may be problematic look below:
Outlook — By default, images aren't downloaded due to security, May not work until recipient downloads the emails
Gmail — Will work if you are landing in the inbox.
Mobile — Mobile email applications download the pixel by default as soon as the user opens your email so this will work if you are landing in the inbox.
Can you post/send the code that you have implemented? looks like you are using one tag for open and click.