Hi Community,
For one of my client I am trying to check the total count of unsubscribed for a particular service. I am seeing some discrepancies in the count received and would like to know why?
Via audience using type as query , I created an audience and used the below elements,
subscription = exists and service =xyz and action unsubscribe.
I get a count of 100 (example)
Now, when I check for this same division in the service dashboard and select action as unsubscribe the count is higher.
This higher count is seen for the other services as well.
Is there any reason why the service dashboard shows a higher count? Or is my query incorrect?